Refund policy

 

Refund & Return Policy

At Auriclane, every product is carefully checked, packed, and shipped with care. Since our products include crystals, crystal jewellery, spiritual decor, and intention-based items, we follow a No Refund, No Return, and No Exchange Policy once an order is placed and delivered.

By placing an order on our website, you agree to this policy.

1. No Return, Refund, or Exchange

We do not accept returns, refunds, or exchanges for any product once the order has been confirmed, shipped, or delivered.

This includes, but is not limited to:

  • Change of mind after purchase

  • Product not liked after delivery

  • Colour, size, or shape expectations

  • Natural variations in crystals

  • Minor differences from product photos

  • Wrong product selection by the customer

  • Incorrect address or contact details provided by the customer

Crystals are natural products, so slight variations in colour, texture, size, shape, lines, inclusions, and finish may occur. These are not considered defects.

2. Damaged, Wrong, or Missing Product

We will only review a complaint if:

  • The product received is damaged during transit

  • The wrong product has been delivered

  • Any product is missing from the package

To raise a complaint, the customer must contact us within 24 hours of delivery.

Please share:

  • Order number

  • Clear photos of the product

  • Clear photos of the outer packaging

  • Unboxing video showing the parcel being opened from the sealed condition

Complaints raised after 24 hours of delivery may not be accepted.

3. Resolution for Approved Complaints

If your complaint is approved after verification, Auriclane may offer one of the following:

  • Replacement of the same product, if available

  • Replacement with a similar product of equal value

  • Store credit

  • Refund only if replacement is not possible

The final decision will be made by Auriclane after checking the issue.

4. Products Not Eligible for Return or Refund

The following are strictly not eligible for return, refund, or exchange:

  • Used products

  • Products damaged after delivery

  • Products without original packaging

  • Products with missing tags, cards, or accessories

  • Products purchased during sale, discount, or promotional offers

  • Customized or specially requested products

  • Products affected due to personal handling, cleansing, charging, or usage

5. Order Cancellation

Orders can be cancelled only before they are packed or shipped.

Once an order is shipped, cancellation will not be possible.

If a prepaid order is cancelled before shipping, the refund may be processed to the original payment method after deducting payment gateway charges, if applicable.

6. Shipping Charges

Shipping charges are non-refundable.

If a replacement is approved due to damage, wrong product, or missing item, Auriclane will guide you regarding the replacement shipping process.

7. How to Contact Us

For any order-related issue, please contact us within 24 hours of delivery.

Email: support@auriclane.com
WhatsApp: [Add WhatsApp Number]
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Please mention your order number in every communication.

8. Final Note

Auriclane reserves the right to reject any return, refund, exchange, or replacement request if the claim does not meet the conditions mentioned above.

By purchasing from Auriclane, you agree that you have read and accepted this Refund & Return Policy.